Announcement
Payment Guide
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1. Bank Cash Deposit Machine
2. Online Bank Transfer
3. Cheque Deposit Machine
4. Bank Counter Service.
Kindly fill in the Payment Notification form correctly after you make payment.
Famous FAQ about payment
Q: If I do not have Maybank / Cimb / Public Bank account, how can I make payment?
A: You can bank in using cash deposit machine, bank counter service, online banking interbank transaction.
Q: What if the amount I paid is more than the total? Can you put inside my parcel when you post to me?
A: We do not put balance together with customer's parcel due to safety concern. We will keep it for your next order or bank in back to your Maybank / Cimb / Public Bank account.
Q: Can I change/cancel my order after I make the payment?
A: No. This is strictly not allowed as we process your order immediately after your payment being confirmed. We do not allow for refund for cancellation after payment being confirmed.
Q: Can I add on the items after I make the payment?
A: Yes. You can add on the items, but date of receive for all items is 7 working days after payment for added items being confirmed.
Q: How do I know whether you have receive my payment and process my order?
We will keep customers updated by changing the order status. Customers can always refer to the order status HERE If we have any news regarding the order, we will send you an email and a website message.
Q: What if the item I ordered is out of stock?
A: We are trying our best to decrease the percentage of out of stock. If the item is out of stock, we will contact you via email and website message. We offer 3 options, you can choose either one.
1) Replace with other items, but date of receive for all items is 7 working days after replacement being confirmed. (As we need time to reprocess the order)
2) Cancel the out of stock item and request for refund to your bank accounts (You need to email us/ send us message about this)
3) Cancel the out of stock item and keep the balance in your account for next purchase.